OV a customer mindset
Every day, millions of people work alone in roles that see them doing remote, community-based or even domestic tasks that can be dangerous. Limiting risk and keeping workers safe is something that requires a dependable system of support. That’s where the team at First2HelpYou come in.
Founded in 2017 with a mission to keep lone workers connected when they most need support – First2HelpYou was created by a team of experts from different areas of the lone worker industry. They came together to offer the market a high quality, fully managed lone worker service.
The company provides employers and operators in the sector with a combination of products and services to keep workers safe with a scalable 360° solution. The company supports lone workers in every conceivable sector.
The solution starts with connected IoT products that keep workers safe in their line of duty. These include, ID badges and KIT devices. These items provide a vital lifeline and connect people to help the moment they need it. The service centres around voice IoT connectivity. When the alarm call is raised, two-way voice support is the provided by highly skilled handlers at the company’s integrated on-site Alarm Receiving Centre (ARC) which operates 24/7/365 meaning no emergency will be missed. If further assistance is required, the operator will immediately receive essential information including GPS and any required contact numbers so the incident can be escalated.
First2HelpYou’s dependable service is NSI Gold Certified and compliant with BS8484:2016, the British standard for lone worker safety.
Enabler OV innovation
When First2HelpYou launched, the team didn’t just want the business to become another provider in the space – they wanted to offer the best service available, with products, services and support that would keep lone workers safe whatever duties they undertake.
Launching a new proposition into a busy market meant reaching out to partners in the IoT space that could help First2HelpYou elevate their offer. With the team behind First2HelpYou having a significant track record in the sector – they knew they needed a multi-network SIM supplier that could keep 2G devices connected.
OV worked with the creators of the First2HelpYou to provide the vital connectivity piece, supplying OV multi-network IoT SIMS that connect lone worker devices to the Alarm Receiving Centre at times of need. Not only do OV multi-network SIMS provide resilience of connectivity by providing the strongest signal – they help the business mitigate the risk of major networks shutting off their 2G service by giving a layer of connectivity versatility. Devices will be able to connect as long as a 2G connection is available.
Looking ahead OV will be supporting First2HelpYou with reporting that will open up a world of insight and enable the company to continue pushing the experience for its customers.