Pre-sales and Onboarding Specialist
Can you provide a summary of your role at OV?
Day to day, my job role includes supporting the Sales team by facilitating live trials and onboarding new OV partners. I also deliver customer training on the various platforms we offer to support our partners.
How long have you worked for Manx Telecom/OV?
I’ve worked for Manx Telecom for nine years. I started as a part-time sales assistant in the retail shop. I then moved to OV in 2016 as an admin assistant. I gained more knowledge of the services OV have to offer, and with the company’s help I was able to progress my career and move into the Products team. Within this team I managed onboarding customers, tariffing and customer training on the Portal. In early 2022, I officially moved into the Pre-sales team.
Speaking of achievements, what’s been your highlight to date?
There are so many to choose from. But I’d have to say my highlight since working for Manx Telecom would be meeting my other half. We both started working in the Manx Telecom Retail Shop in 2013 and then moved to OV in 2016.
And what most excites you about what the future holds for OV?
What excites me most is that OV is continuing to develop new and groundbreaking products and services for its partners. I’m also passionate about supporting the onboarding of new OV partners, and helping them grow their businesses.
And the best thing about working for OV?
The best thing by far is the people I work with on a day-to-day basis. OV has always felt like a second family – and even though we’ve grown significantly over the last couple of years, we’ve not lost that feeling. Everyone is so welcoming, and willing to help each other out when needed.
And if you were not part of the OV journey, what would you be doing?
If I didn’t work for OV, I probably be doing something completely different. I trained as a ballroom dancer for 10 years, and have always loved the idea of opening up my own dance school with my dance partner from all those years ago, who funnily enough also works in the OV Pre-sales team!