Voice is increasing its influence within the IoT landscape. This change brings a responsibility for businesses not only to understand the potential – but to unlock it and become a driving force behind adoption.
By prioritising voice technology as an area of focus, growth and investment – organisations can shape the future, redefine vital services we all depend on and grab a huge commercial opportunity.
A group call: The wide-ranging impact of voice technology
Driven by a need for more personalised customer service, voice technology is growing at an exponential rate. What was once seen as a gimmick is now at the forefront of many industries changing the way we shop, travel and educate.
The impact on industries is wide-ranging and it’s growing at a rapid pace. For example, the world of retail is ever-changing. In the past a shopping list would be written out. However, the rise of wearable tech and pocket-size devices have allowed the task of writing lists to become a part of IoT. Thanks to voice technology, using your very own hands-free method of communication to interact with your device comes naturally. With such tasks becoming part of IoT, the opportunity for multi-network communication between devices is limitless. There are many further specific examples of real-world voice technology that we’ll cover in a later blog: Industrial Internet of Things.
There’s no questioning why manufacturers continue to invest in Voice IoT as voice is, increasingly often, leading the way. In a separate blog, we offer a more extensive reflection of how voice has changed the IoT landscape, alongside a projection towards the future: Why Voice IoT is the future of IoT for enterprises.
To stay on top of the growth of voice within the IoT and technology landscapes, manufacturers are relying on systems to become quicker, more personalised and even more intuitive. For developers to fulfil these needs, they must also change the space they work in, such as the eventual move away from cellular networks to IP voice technologies including VoLTE. However, it’s not as simple as upgrading and moving away from previous technologies. In a recent issue of Comms Business, Paul Craig, Head of IoT at OV discusses the need to continue supporting the legacy of 2G and 3G connections to enable a fully inclusive multi-network offer in the future.
Speaking up about the key benefits of voice technology
Speaking – it’s one of the very first things we learn to do, second only to gesture (which is in no way as expansive). Our voices combine a series of data-rich queues, including intonation, pitch, dialect and more – each building a picture of who we are, and the circumstances we are under for listeners. Not only does voice technology benefit the speaker, it also provides companionship and stimulates mental well-being for people who may need assistance.
Voice technology is one of the most inclusive ways of sharing data, which is one of the reasons why it is becoming ever more dominant in the IoT landscape. It’s also extremely fast, secure, and personable. Using voice over other forms of IoT allows the user to be completely hands-free, and we will cover more specific reasons why voice is the best IoT solution in our final blog: Three reasons why your business should consider multi-network voice.
Many people nowadays are digitally savvy which means it is becoming ever easier to adapt to using voice technologies – generation X and Z are digital natives. As these generations join the workforce, this will further cement voice’s position at the forefront of IoT.
Sounds like a deal: Voice technology in business
Recent circumstances have accelerated the development and adoption of voice technologies. With consumer business models testing what is possible and ever more digitally savvy customers demanding voice-based solutions to everyday problems – there is a huge opportunity for Voice IoT in the B2B space.
Algorithms continue to add ever more insight. Technologies are becoming increasingly intelligent. Tasks are becoming ever more streamlined. Inefficiency is fast giving way to laser focus. Voice is bringing humanity into technology and making us safe.
Ultimately though new IoT technology is only as good as the connectivity that makes it work. Voice IoT depends on strongest signal, multi-network connectivity. It is needed to ensure technology remains connected, keeps us safe and continues to become ever more human centric.
Capitalising on Voice IoT opportunities
Embracing the voice revolution is the only way in which businesses can meet the needs of partners and end users. By investing in voice technologies early, firms can become pioneers within their sector and secure longevity of service.
For further reading, our whitepaper shares everything businesses need to know about multi-network Voice IoT.